Did anyone else waste hours of their life failing to buy Michael Jackson tickets?
For those of you who didn’t, the experience went like this:
- Go to Ticketmaster website and click Michael Jackson promo
- View a list of 50 dates at the same venue and choose one
- Wait 5 minutes for a page to load then select number of tickets
- Wait 15-30 minutes for a page to load saying there are no tickets available
- Return to step 2 and select a different date
- Repeat until you hear on the radio that all tickets are gone
- Leave Ticketmaster website and hope you never have to come back again
Now why oh why, could I not have just said that I want Michael Jackson tickets – and I don’t care when for – and then have it find me a date with tickets available?
You’d have thought a company so universally detested for their extortionate fees might prioritise a decent user experience in order to claw back some goodwill, but apparently not…
Classic Ticketmaster failure at user experience!
If you do get tickets with them, you may then have the luck to experience their awful customer support system.
It is seemingly an external service embedded into the Ticketmaster web site. It requires a separate, and new, user name and password to use it, and there is absolutely no connection between the rest of the web site and the support – no way to select your inquiry being about this particular event, or anything as useful as that.
If I remember rightly, there’s also no way to have a thread of support questions, you have to keep posting new tickets and explaining the whole story all over again to another support person.